VGlen

At VGlen, operating via vglen.shop and vglen.stick.site, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your details when you visit our site or purchase our products, including our handcrafted suncatchers, glass pipes, and crystal prisms. --- ### 1. Information We Collect When you interact with VGlen, we may collect the following types of information: * **Personal Identification Information:** Name, shipping address, billing address, email address, and phone number when you place an order or contact us. * **Payment Details:** Payment processing information (e.g., credit card details) handled securely through our third-party payment gateways. VGlen does not store raw payment card data. * **Device & Usage Data:** Information automatically collected when navigating vglen.shop, such as IP address, browser type, device information, and browsing patterns via cookies and standard web analytics. --- ### 2. How We Use Your Information We use the collected information for the following business purposes: * **Fulfilling Orders:** Processing transactions, shipping purchases, and providing order updates or customer support. * **Improving Our Services:** Enhancing the website experience, optimizing product offerings, and refining store performance. * **Communication:** Sending updates, promotional offers, or news if you have opted in to receive marketing communications. --- ### 3. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We share your information only as necessary to operate our business: * **Service Providers:** Trusted third-party vendors who assist with payment processing, shipping and fulfillment, website hosting, and analytics. * **Legal Compliance:** When required by law, regulation, legal process, or governmental request to protect the rights, property, or safety of VGlen, our customers, or others. --- ### 4. Data Security We implement appropriate technical and organizational measures to maintain the security of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. --- ### 5. Cookies & Tracking Our website uses cookies to enhance user navigation, analyze site traffic, and support online store features. You can adjust your browser settings to decline cookies, though some features of the site may not function properly as a result. --- ### 6. Your Rights Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or request deletion of the personal information we hold about you.

**VGlen Terms of Service** **1. Acceptance of Terms** By accessing or using VGlen (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not access or use the Service. **2. Description of Service** VGlen provides user-facing digital platforms and related tools. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice or liability. **3. User Accounts and Responsibilities** * You are responsible for maintaining the confidentiality of any credentials associated with your account. * You accept full responsibility for all activities that occur under your account. * You agree to notify us immediately of any unauthorized use or security breach. **4. Acceptable Use Policy** You agree not to use the Service to: * Violate any applicable local, state, national, or international laws or regulations. * Transmit or upload any content that is harmful, infringing, or malicious. * Attempt to gain unauthorized access to our systems, network, or other user accounts. * Interfere with or disrupt the performance, integrity, or security of the Service. **5. Intellectual Property** All content, features, branding, logos, and functionality provided through VGlen remain the exclusive property of VGlen and its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose. **6. Termination** We reserve the right to suspend or terminate your access to VGlen at our sole discretion, without prior notice, if you breach these Terms or engage in conduct harmful to the Service or other users. **7. Limitation of Liability & Disclaimer of Warranties** * **As-Is Basis:** The Service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied. * **Liability Limit:** To the maximum extent permitted by law, VGlen shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Service. **8. Governing Law** These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which VGlen operates, without regard to its conflict of law principles. **9. Changes to Terms** We reserve the right to update or modify these Terms at any time. Continued use of VGlen following any updates constitutes your acceptance of the revised Terms

Refunds & Returns

Shipping Policy